How can we help?
Write to us and we will answer on business days. Telling us which phone you use and what you were doing helps us solve it faster.
Write to[email protected]
Frequently asked questions
Do I need to create an account?
No. Tuyuc works without signing up: open the app and start exploring.
How do I use it where there is no signal?
Before you set out, while connected, tap “Descargar” (Download) on the map screen to save the map of the peninsula to your phone. From then on the map and the entries you have opened work without signal. When a newer map is available, the app will offer to update it.
Why does it ask for my location?
To center the map on you and show what is near first. It is optional: without the permission the app works the same, and your location is never stored.
I denied the location permission and now want to turn it on.
Open your phone’s settings, find Tuyuc and allow location “while using the app”. On iPhone it is under Settings › Tuyuc › Location; on Android, under Settings › Apps › Tuyuc › Permissions.
I found a mistake in an entry.
Tell us the name of the jewel and what is wrong; a photo or a screenshot helps. The guide’s editorial team reviews it.
How do I free up space?
On the map screen you can delete the downloaded map; the map keeps working while you are connected. Uninstalling the app deletes everything it saved on your phone.